Please refer to our Returns info page for detailed info.
Products should be returned to Rains Headquarter at Jens Olsens Vej 13, 8200 Aarhus N, Denmark.
- Please note that you will bear the cost of return unless your product is faulty.
- Customers are responsible for any lost parcel when returning products to Rains.
We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after. Please expect a refund within 14 days from when we process your return.
- The delivery fee will be refunded when a full order is returned.
- If your order has been sent with non-standard delivery, the delivery fee will not be refunded unless the item is faulty, or wrong item is delivered.
- We reserve the right to deduct depreciation from the return amount if the product is not in its original conditions.