Please refer to our Returns info page for detailed info.
To return a purchase, please follow the below instructions:
- Print out the return form.
- Fill out the form with your order information, which can be found in your order confirmation email or the delivery note.
- Fill out the product information for each item you want to return or exchange. You may use the comment box if you wish to provide additional information.
- If items being returned were purchased within a bundle or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.
- Once the form is completed, pack your product(s) in sturdy packaging, for instance, the Rains shipping box which the product(s) came in. Include the delivery note and the return form in your parcel. We use them to identify the order.
- Mail the parcel to Rains at Jens Olsens Vej 13, 8200 Aarhus N, Denmark using the included return label (if any), or using your carrier of choice.