If you live in the following countries, we will cover the return-shipping costs by using the included pre-paid return label:
- United Kingdom
- United States
If you live in any other country, we do not offer to cover the return-shipping costs. You will bear the shipment cost unless your product is faulty. Please also note that we do not accept drop point delivery. Consider using delivery service with tracking. Customers are responsible for any lost parcel when returning products to Rains.