All products that are purchased through Rains.com are covered by a 2-year warranty.
When you make a complaint, we will need proof of the purchase by receipt or the order details.
If you make a claim for your purchase within the 2-year warranty period and we accept the request, we will offer you a replacement with free shipping. We will refund your shipping costs for returning the faulty item.
If you want to make a claim on your Rains product, we kindly ask you to contact our customer service on firstname.lastname@example.org. The email needs to include attached pictures of the damage on your item, as well as a description of the damage.