What should I do if I have received an incorrect item in my order? You can return your item free of charge. Please reach out to firstname.lastname@example.org and the customer service team will be able to provide you with further instructions. Related articles What do I do if I have any complaints about a product? What should I do if something is missing from my order? Why haven’t I received an order confirmation yet? What should I do if something in my order is damaged? Can I return my order?