Please refer to our Returns info page for detailed info.
To return or exchange a purchase, please follow the below instructions:
- Visit our return portal and follow the steps. You will receive your return label in this process. Please note that Rains only offers 1 prepaid return label per order. For any additional labels generated, you will be charged US$10/Label.
- Pack the product(s) in the original packaging. Include the delivery note (the paper that came with your order) in the parcel.
- If the items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit
- Mail the product(s) to Rains US at 179 Entin Road, Clifton, NJ 07014, United States.
- All returned/exchanged goods must have the original hangtag and be placed inside the branded poly bag. Products returned without poly bags or tags will automatically be rejected and returned back to the shipping address. Please note that customers are responsible for goods that have been worn, altered or damaged while in transit.
- Stick the pre-paid return label from step 1 onto the parcel, and make sure all other shipping labels are covered or crossed out.
- Drop off the parcel at a USPS location near you. Find one at usps.com.
- Customers are responsible for any lost parcel when returning products to Rains.