{ "dropdown_order": { "script": "Once your order has been placed, it is processed within 24 hours on business days. You will receive an order confirmation shortly after purchase, and a shipping confirmation with a tracking link once your parcel is dispatched. Please note that we are unable to change or cancel an order after it has been processed. If your inquiry concerns delivery or tracking, please select “Delivery” from the dropdown menu.", "force_attachments": false, "attachment_script": "" }, "dropdown_delivery": { "script": "Once your order has been placed, it is processed within 24 business hours. You will receive an order confirmation shortly after purchase, and a separate shipping confirmation with a tracking link once your parcel is dispatched. Please note that transit times are counted in business days only. For country-specific delivery estimates, please visit our Shipping page: www.rains.com/pages/shipping ", "force_attachments": false, "attachment_script": "" }, "dropdown_defect-item": { "script": "Unfortunately, we don’t have any authorized tailor or repair service for Rains products as of now. However, all Rains products are covered by a 2-year warranty. All warranty claims must be processed through the correct point of purchase.", "force_attachments": false, "attachment_script": "" } }
{ "returns-and-refunds_how-to-return": { "script": "All returns must be submitted through our online return portal. To start your return, please visit: https://www.rains.com/pages/return-exchange Please ensure you are on the correct country version of rains.com before submitting your return. You have 30 days from the day of receipt to return unused items. Exchanges are not offered for online orders - please return your item and place a new order if you need a different size or style. Items purchased on rains.com cannot be refunded in RAINS Stores, but stores can assist with exchanges for a different size or color.", "force_attachments": false, "attachment_script": "" }, "returns-and-refunds_refund-status": { "script": "During the Christmas period, returns may take up to 3-4 weeks to reach our warehouse and be processed, depending on both the country of return and the selected return label. Once your parcel has been received, our returns department will process it immediately. You will receive an email confirmation when your return has been registered, as well as a notification once your refund has been issued. We appreciate your patience during this process.", "force_attachments": false, "attachment_script": "" } }
{ "defect-item_point-of-purchase_in-store": { "script": "If the item was purchased in a RAINS Store, all warranty claims must be handled directly in the store where the item was purchased. Please bring your proof of purchase and the product for assessment. If you are unable to return to the store, please upload your proof of purchase and photos of the issue. A proof of purchase is a requirement in handling the claim. ", "force_attachments": true, "attachment_script": "Please upload the proof of purchase and photos of the issue. " }, "defect-item_point-of-purchase_online-order": { "script": "If your item was purchased on rains.com, please submit your warranty claim through our online portal: www.rains.com/pages/warranty Before submitting your claim, please ensure you are on the correct country version of rains.com. Please submit the claim using the order number and email used at the time of purchase, and make sure to avoid extra spaces when entering your information.", "force_attachments": false, "attachment_script": "" }, "defect-item_point-of-purchase_reseller": { "script": "If the item was purchased from a reseller, the claim must be submitted directly through the point of purchase, as the reseller is responsible for both the sale and warranty handling. All Rains products purchased from authorized dealers are covered by a 2-year warranty, and the reseller will assess the claim. If you have already contacted the reseller or the store is no longer in business, please upload your proof of purchase and photos of the issue. A proof of purchase is required in order to handle the claim.", "force_attachments": true, "attachment_script": "Please upload the proof of purchase and photos of the issue. " } }
{ "billing_vat": { "script": "VAT-number cannot be added to your invoice, and we do not refund the VAT. Goods purchased on our B2C platform (Rains.com) can only be used for private individuals.", "force_attachments": false, "attachment_script": "" } }
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