You should contact our customer service as soon as possible at us@rains.com.
If you notice that your parcel is damaged when delivered, you should take a picture of it before opening the package. If your item is damaged, you should send an image of it together with the picture of the damaged parcel.
You will be able to return the damaged orders and get an exchange product free of charge. Just let us know that you are returning a faulty item.
For more information on how to return an item, click here.