If you placed your order through rains.com, we offer the opportunity to return it. You can either get a full refund or exchange your item for a different size or color. You have the right to return your product in the opened, original packaging within 30 days of receipt. All hang tags cannot be removed and should still be on the garment or bag upon return.
Refund requests for online purchases CANNOT be fulfilled in physical Rains Stores. However, Rains Stores can offer an exchange for a different product, color or size. Please bring the delivery note or invoice to the store.
If you have bought your item from an authorized Rains dealer, please reach out to the corresponding dealer for refund or exchange.