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FAQ

Order issues

  • Why haven’t I received an order confirmation yet?
  • What should I do if I have received an incorrect item in my order?
  • What should I do if something is missing from my order?
  • What should I do if something in my order is damaged?
  • What do I do if I have any complaints about a product?
  • Can I make a complaint if my item is bought through one of your dealers?

Stock & Gift Cards

  • Which size should I order?
  • My size is out of stock – what are my options?
  • How do I redeem a gift card or a discount code?
  • I lost the belt to my Curve Jacket. Can I order a new belt?

Returns & Exchanges

  • Can I return my order?
  • Can I try my item on before returning it?
  • How do I return or exchange my order?
  • Do you cover my shipment cost?
  • When can I see the refund on my account?
  • When will I get the replacement order?
See all 8 articles

Product & Care

  • What is water column pressure?
  • How do I care for my product?
  • Can I machine wash my Rains products?
  • Can I iron my jacket?
  • What if I want to know more about a specific product?
Rains | Help Center
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