Please refer to our Returns info page for detailed info.
To return or exchange a purchase, please follow the below instructions:
- Visit our return portal and follow the steps. You will receive your return label in this process. Unless your product is faulty, each return label costs C$10 and the cost will be deducted from your returned amount.
- Pack the product(s) in the original packaging. Include the delivery note (the paper that came with your order) in the parcel.
- If the items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit
- Mail the product(s) to Rains CA at Bergen Logistics, 3925 Steeles Avenue East, Unit 3, Brampton, ON L6T 5W5, Canada.
- All returned/exchanged goods must have the original hangtag and be placed inside the branded poly bag. Products returned without poly bags or tags will automatically be rejected and returned back to the shipping address. Please note that customers are responsible for goods that have been worn, altered or damaged while in transit.
- Stick the pre-paid return label from step 1 onto the parcel, and make sure all other shipping labels are covered or crossed out.
- Drop off the parcel at a UPS Access Point near you. Find one here.
- Customers are responsible for any lost parcel when returning products to Rains.
- We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after.