FAQ

Order issues

• Why haven’t I received an order confirmation yet?
• What should I do if I have received an incorrect item in my order?
• What should I do if something is missing from my order?
• What should I do if something in my order is damaged?
• What do I do if I have any complaints about a product?
• Can I make a complaint if my item is bought through one of your dealers?

Stock & Gift Cards

• Which size should I order?
• My size is out of stock – what are my options?
• How do I redeem a gift card or a discount code?
• I lost the belt to my Curve Jacket / Belt Jacket. Can I order a new belt?

Returns & Exchanges

• How can I return my order?
• When will I receive my refund after my return?
• Which return options and costs apply to me?
• What if my item arrived faulty or incorrect?

Product & Care

• How do I care for my product?
• Can I machine wash my Rains products?
• Can I iron my jacket?
• What is water column pressure?
• What if I want to know more about a specific product?