FAQ

Order issues

• Why haven’t I received an order confirmation yet?
• What should I do if I have received an incorrect item in my order?
• What should I do if something is missing from my order?
• What should I do if something in my order is damaged?
• What do I do if I have any complaints about a product?
• Can I make a complaint if my item is bought through one of your dealers?

Stock & Gift Cards

• Which size should I order?
• My size is out of stock – what are my options?
• How do I redeem a gift card or a discount code?
• I lost the belt to my Curve Jacket / Belt Jacket. Can I order a new belt?

Returns & Exchanges

• Can I return my order?
• Can I try my item on before returning it?
• How do I return my order?
• Do you cover my shipment cost?
• When can I see the refund on my account?
• When will I get the replacement order?

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Product & Care

• What is water column pressure?
• How do I care for my product?
• Can I machine wash my Rains products?
• Can I iron my jacket?
• What if I want to know more about a specific product?

Rains Renew

• What is Rains Renew?
• Who can use Rains Renew?
• Which products can I trade back?
• I don’t live in the UK. When will my country be eligible?
• How do I trade back a product?
• Can I trade heavily damaged products?

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