FAQ
Order issues
- Why haven’t I received an order confirmation yet?
- What should I do if I have received an incorrect item in my order?
- What should I do if something is missing from my order?
- What should I do if something in my order is damaged?
- What do I do if I have any complaints about a product?
- Can I make a complaint if my item is bought through one of your dealers?
Stock & Gift Cards
Returns & Exchanges
- Can I return my order?
- Can I try my item on before returning it?
- How do I return my order?
- Do you cover my shipment cost?
- When can I see the refund on my account?
- When will I get the replacement order?
Product & Care
Rains Renew
- What is Rains Renew?
- Who can use Rains Renew?
- Which products can I trade back?
- I don’t live in the UK. When will my country be eligible?
- How do I trade back a product?
- Can I trade heavily damaged products?