Return options depend on the country your order was delivered to.
When creating your return in the portal, all available shipping options will be shown before you confirm your return. The estimated delivery time and the return shipping cost (if applicable) are displayed for each option.
Start your return here:
https://www.rains.com/pages/return-exchange?intl=
Free and paid return options
For most European countries, a free return option is available. Please note that free return options typically have a longer transit time than paid courier services.
Paid return options are faster and the cost will be shown in the return portal before you confirm your selection.
If you choose a paid return option, the return shipping cost will be deducted from your refunded amount.
Countries without return labels
For some countries, we do not offer return labels through the portal (ie. Norway, Switzerland, and the UAE).
In these cases, you must arrange tracked shipping yourself and send the parcel to our warehouse in Denmark.
When arranging your own return shipment, customers are responsible for parcels until they are received at our warehouse.