How can I return my order?
If you placed your order on rains.com, you can return your item within 30 days of delivery.
To be eligible for a return:
- Items must be returned in original condition with all hangtags attached.
- The product must not show signs of wear or damage - trying the item on to check fit doesn't count as wear.
All online returns must be registered through our return portal.
Start your return here:
https://www.rains.com/pages/return-exchange?intl=
You will need your order number and the email address used when placing the order.
How the return process works
- Register your return in the portal.
- Select your return shipping option (if available in your country).
- Download and print your return label.
- Attach the label securely to the outside of your parcel.
- Hand your parcel to the courier.
Once you hand over your parcel, please keep the drop-off receipt as proof of shipment until your return has been processed.
Return options and costs vary by country.
For many European destinations, both free (longer transit time) and paid (faster) options are available and shown directly in the portal.
If no return label is offered for your country, you must arrange tracked shipping yourself and send the parcel to:
RAINS ApS
Ib Spang Olsens Gade 12
8200 Aarhus N, Denmark
When arranging your own return shipment, customers are responsible for parcels until they are received at our warehouse.
Important
We currently do not offer direct online exchanges. If you need a different size or style, please place a new order.