If you received a faulty, damaged, or wrong item, please contact us before creating a return in the return portal.
This allows us to assess the situation and guide you to the correct solution.
You can reach us here: Contact form
When reaching out, please include:
- Your order number
- A brief description of the issue
- Clear photos of the faulty, damaged, or wrong item
- Photos of the parcel and packaging, if the item arrived damaged during delivery
This allows us to assess the situation and guide you with the correct solution as quickly as possible.
If your product was purchased from a RAINS store or an external retailer, the case should generally be handled through the original place of purchase.
Important
This article is for items that arrived faulty, damaged, or incorrect.
If your product has developed an issue after use, please see our article about product claims and warranty (Insert link)