Online orders cannot be returned for a refund in RAINS stores.
If you would like a refund for an online order, the item must be returned through our online return portal.
You can start your return here:
https://www.rains.com/pages/return-exchange?intl=
In-store exchanges for online orders
Official RAINS stores may be able to assist with an exchange, but only for a different size or color of the same product originally purchased.
In-store exchanges are subject to stock availability in the specific store.
We recommend checking with the store before visiting.
You can find our store locations here: Rains Stores
Please note that RAINS stores cannot exchange your item for a different model, product type, or completely different item.
Store purchases
Items purchased in a RAINS store can only be returned in the same RAINS store where the item was purchased.