If your item arrived damaged, defective, or you received the wrong product, we are sorry for the inconvenience.
Please contact us through our contact form before creating a return in the portal.
You can reach us here: Contact form
When reaching out, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the defect or incorrect item
This allows us to assess the situation and guide you with the correct solution as quickly as possible.