Products purchased on rains.com or in a RAINS Store are covered by a 2-year warranty from the date of purchase.
The warranty covers faults or defects that were present when the product was delivered, or where the cause of the fault was already present at the time of delivery.
This means that the issue must be related to the product’s materials, construction, or manufacturing - not damage caused by use, wear, incorrect care, or external factors.
Each case must be reviewed before we can confirm whether the issue is covered.
What is not normally covered?
The warranty does not normally cover damage caused by use, wear, or external factors.
This may include:
- Normal wear and tear
- Accidental damage
- Misuse
- Incorrect care or cleaning
- Stains
- Damage caused by sharp objects, friction, or heavy use
- Damage caused by improper storage
- Natural changes in the product’s appearance over time
- Damage caused by attempted repairs or modifications
If your product has developed an issue after use, we will assess whether the issue appears to be caused by a manufacturing defect or by wear, use, or external damage.