If your order has not arrived within the expected delivery time shown at checkout, please first check the tracking link in your shipping confirmation email.
Tracking updates come directly from the carrier and may sometimes take time to update.
My tracking has not updated
If your tracking has not updated for several business days, or if the parcel appears to be stuck, you may be able to get additional delivery details directly from the carrier.
You are also welcome to contact us so we can review the tracking information available for your shipment.
Please include your order number and tracking number, if available.
My tracking says delivered, but I have not received the parcel
If the tracking shows that your parcel has been delivered, but you have not received it, you may be able to get additional delivery details directly from the carrier.
You are also welcome to contact us so we can review the delivery information available for your shipment.
Please include your order number and any relevant information about the delivery.
Cases like this are reviewed individually based on the available delivery information.