If you have received your parcel but something is missing from your order, please contact us so we can review the case.
Please contact us within 7 days of delivery.
We need the required information within this timeframe in order to investigate the case.
Once we have reviewed the information, we will guide you on the next step and help find the best possible solution.
Before contacting us, please check your order confirmation and the items received to make sure the missing item was included in the original order.
What should I include?
When contacting us, please include:
- Your order number
- A short description of what is missing
- A photo of the shipping label on the parcel
- A photo of the parcel and outer packaging
- A photo of the items you received
This helps us review the order and investigate what may have happened.
You can contact us here:
Contact form