Rains

Orders & Shipping

• What should I do if something is missing from my order?
• What should I do if my order is delayed or has not arrived?
• Can I change or cancel my order?
• How can I track my order?
• When will my order ship or arrive?

Product Details, Sizing & Care

• How do I care for my RAINS product?
• Can I wash my RAINS product?
• What do RAINS water performance levels mean?
• How do I choose the right size?
• What can I do if a product, size, or color is out of stock?

Claims & Warranty

• How do I submit a product claim?
• What information do I need for a product claim?
• What does the RAINS warranty cover?
• Can RAINS help with products bought from another retailer?
• Does RAINS offer repairs or replacement parts?

Invoices & Gift Cards

• Please send me the invoice with VAT details for my purchase.
• How can I use my gift card on the Rains website?

Returns & Exchanges

• How do I return my online order?
• Which return options and costs apply?
• When will I receive my refund for a return?
• Can I exchange my order?
• Can I return or exchange an online order in a RAINS store?
• What should I do if I received a faulty, damaged, or wrong item?